FAQ

WHAT PERCENTAGE GOES TO ANIMAL RESCUE

Each item is calculated differently but the typical percentage range is 10% on items < $50 and 20% on items > $50 - Ruby&Sofia have specific items in the store that are marked for Animal Rescue and the majority of the sale, typically 50-75%,  go to Animal Rescue

 

CAN I SPECIFY A CHARITY FOR MY DONATION

Ruby & Sofia work with a multitude of Animal Shelters & Charities so your Charity may be one of them, Please let us know if you have preference, provide us with the details, and we will do our best to accommodate that request

 

ETHICAL LEATHER GOODS

Ruby & Sofia never purchase brand new (wholesale for retail) Leather products, only previously owned or re-purposed items. We have been extensively reviewing man-made and vegetable substitute products to leather and hope that we will be able to offer our customers suitable alternatives 

 

DO YOU HAVE DIFFERENT SIZES AVAILABLE 

Ruby&Sofia currently are resale, therefore most of our items are one-offs.  Occasionally we will have more then one size of an item and they will be listed.  We are hoping to have our own Line of clothing in the near future and we will announce the new line once it is available.

 

NEW OR RESALE

The items available in our store are a mix of resale items and NWT (new with tags) Items.  We are meticulous about the items that we choose to sell and inspect them on intake, again during photos and once more during packing.  We aim to sell only items that are in mint, new or nearly new condition or very gently worn.  We do our very best to describe the item as accurately as possible, and provide measurements to help ensure fit.  Please do not hesitate to contact us with any questions you might have about an item and we will aim to respond with-in 24 hours or less.

Clothing Condition Listings

  • NEW NWT - Has Manufacture Tags Attached - Never Worn 
  • NEW NWOT - No Tags Attached Appears New And Never Worn
  • MINT -  Like New - Maybe Worn Once
  • EXCELLENT - Nearly New Barely Worn No Flaws To Mention
  • VERY GOOD - Minor Signs Of Wear Including But Not Limited To - Fluffing, Light   Pilling, Light Scuffing Or Dust Marks Etc
  • GOOD - Gently Worn, Does Show Some Signs Of Wear - Any Notable Flaws Will Be Disclosed

Clothing Measurement  - Measurements are taken flat and un-stretched

  • CHEST - Pit to Pit
  • UNDER- BUST - Seam To Seam
  • WAIST - Seam to Seam
  • HIPS - Seam to Seam  - In Approx Hip Area
  • LENGTH - Pants Or Shorts - Inseam / Dress - Shoulder to Hem / Skirt - Waist to Hem / Strapless - Pit to Hem
  • SHOE - Toe to Heel 

 

SHIPPING - Domestic / International

Domestic

Ruby & Sofia always ship free domestic & we ship next business day whenever possible.

International

Ruby & Sofia Ship International First Class, The cost is calculated by weight at the time of Check-out - Please ensure that you understand customs in your country, Ruby&Sofia are not liable for any customs charges you may incur nor do we know how much if any that fee might be.

 

RETURNS

Ruby & Sofia hope that you are happy with your purchase, but if for any reason you are not happy or the item does not fit, we accept returns - Please follow the guidelines below for processing your return

DOMESTIC RETURNS
Request for returns MUST be made within 3 days of receiving the item. The item must be received back to our return center with-in 14 days of buyer receiving item. Please return promptly with any and all tags attached to receive your refund. if the tags have been removed or have been tampered with the item will not be returnable or refundable. Items received after 14 days or without an approved refund request will be refused. All Clothing & Accessory items returned will incur a 15% Process & Handling fee that will be deducted from your refund. Shipping fees are not refundable.

INTERNATIONAL RETURNS
Request for returns MUST be made within 3 days of receiving the item. The item must be received back to our return center with-in 30 days of buyer receiving item.. Please return promptly with any and all tags attached to receive your refund. If the tags have been removed or have been tampered with the item will not be returnable or refundable. Items received after 30 days or without an approved refund request will be refused. All Clothing & Accessory items returned will incur a 10% Process & Handling fee that will be deducted from your refund. Shipping fees are not refundable

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Panties
Body Suits
Bathing suits without hygiene liner in place (un-tampered with)
Any Item marked 'Final Sale"

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@rubyandsofia.com.

Sale items
'Final Sale' Marked items are not returnable.

Exchanges
We Currently do not accept exchanges

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping
To return your product, you should mail your product to: Ruby & Sofia C/O Returns, 440 N Croft Ave, Los Angeles, CA 90048

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we strongly urge you to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

OBJECTIVE

Our main objective is to provide a fun Shopping experience while helping save animals lives. Please do not hesitate to contact us with any questions or concerns, thoughts or issues.  We would love to hear from you. 

 

Ruby & Sofia